people + product + design

We help companies use product and customer-centric thinking to improve the way they work, and their success in the market too.

Find a Workshop Near You

Join a workshop and find meaning in your work.  LEARN MORE

Articles & Resources

Hours of educational materials lay within these pages. LEARN MORE

meet the story mapping guy

Jeff Patton wrote a book on User Story Mapping. LEARN MORE

Workshops & Conferences

Certified (SMART) Scrum Product Ownership (CSPO®)

New York, New York | Nov 2020 – Exact Dates TBD

User Story Mapping Workshop: Mind The Product Conference

Hamburg, Germany | June 24-26

Agile2020 – Luminaries Track (formerly Stalwarts Track)

Orlando, Florida | July 20-24

Dual-track Stakeholder Review

tl;dr: Your product team will need to keep its work visible to stakeholders outside the team. If your product team is doing both discovery and delivery, you'll need to review both those things. If you're new to dual-tracking, use this recipe as a starting point....

Dual-track Team Review and Retrospective

tl;dr: If you're using a typical Agile process like Scrum or XP you'll work in short 1-3 week Sprints or Iterations. You'll finish each Sprint by reviewing the work you've done, and reflecting on how you could change the way you work to improve. If you're a product...

Dual-track Daily Standup

tl;dr: If you're a team working together on a product you'll need a quick review and planning meeting every day. If you're a team doing both discovery and delivery, that daily review and planning may go a bit differently. Use this recipe as a starting point if you're...

Dual-track Sprint/Iteration Planning Recipe

tl;dr: If you're using a typical agile process like Scrum, you'll break your work into Sprints or Iterations that usually range from 1-3 weeks. You'll start each Sprint with a planning meeting. If your team is a product team engaged in both discovery and delivery,...

User Adoption Podcast

The User Adoption Podcast provides interviews about improving user adoption.

You Need to Be a Problem Solver

About This Podcast Jeff Patton speaks about his experience, career tips, worst career moments, career highlights, and the future of I.T. He explains why you need to spend time with the end users of software systems, why jobs in I.T. are a good choice, and...

How To Design and Ship Successful Products

About This Podcast Agile Uprising Podcast Jeff Patton, Jeff Gothel, Colleen Johnson and Chris Murman discuss scrum product ownership, lean UX, product discovery, shipping to learn, and believability weighted design. Listen to the Podcast Use the player...

5 Things You’ll Need to Fix Agile Product Ownership

About the Talk Jeff Patton was a guest speaker at Open Charity, an event at the Cancer Research UK in London on 8 February 2018. The talk is focused on those working in the non-profit industry. Watch Next

Adventures with Agile

About This Video “Thud” is the sound a bowling ball makes when dropped onto damp earth. But it’s also the sound that most of our software makes when it hits the market. We’re great at celebrating our wild successes and finding people to blame...

Thud: Why It’s Not Failure You Need to Worry About 

About This Video Jeff Patton at #PoDojo Studio Berlin gave this talk "Thud: Why It's Not Failure You Need to Worry About" and discussed how we scale our discovery work and experiments, and how we spend most of our time wondering if our solution...